Store Policy

Cookware & More offers the following Returns Policy:
You may return unused items in original packaging within two weeks of delivery to:

                                                                      Cookware & More
                                                                                             2586 Industry Lane
                                                                                             Eagleville, PA 19403

Please include a copy of your invoice with a note of what you would like (i.e. return, exchange etc.) Please feel free to call or email with any questions.

Phone: 800-272-2170

Email: customerservice@cookwarenmore.com

All items must be returned unused and in all original packaging.

Credit will be issued back to the original payment method if returned within two weeks of the date of purchase unless a merchandise credit is requested. 

If you have received a gift purchased, it may be returned for merchandise credit gift card that may be used on a future purchase.

Special orders, large volume purchases and furniture items are subject to a restocking fee if returned. For more information please contact us.

We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received at our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx.

Return Instructions

Repackage the product(s) in the original packaging. Pack securely and enclose a copy of the Return Form along with a copy of either your packing slip or original order e-mail confirmation.

Choose the shipping carrier most convenient for you and return the merchandise insured with tracking (recommended for your protection) to the below address.

Cookware & More
2586 Industry Lane                                                                                             
Eagleville, PA 19403

Please allow 7 to 10 Business Days to process your return. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.

Note: No RMA number is required.

If your order has been received damaged, defective, incomplete or incorrect, please save the carton and all packaging materials. Contact us within 5 days via e-mail or call us toll free at 800-272-2170. Our Customer Service hours are Monday through Friday from 9 am to 5pm EST.

Refused or Undeliverable Packages

Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.

Packages that are undeliverable and returned to us due to an incorrect address.
Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.
Packages that are refused or returned to sender.
To avoid these charges, please double check your addresses and make sure the recipient is aware of the delivery.

Cancellations/Changes

If you need to cancel your order or make any changes, you must contact us within 1 hour of when you placed the order by filling out our help form here. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.